CVS in Highland, IL Open now

Reviews about CVS

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  April 04, 2019, by Christy Bost
  Customer service in the pharmacy is lacking. The staff do not take the initiative to follow up with a prescribing provider when there is an issue. Rather, they put it back on the consumer, which delays the filling of the script. This is not good customer service, in my opinion. A simple provider to provider call could quickly resolve most issues between a prescriber and the filling pharmacy and helps promote medication compliance. In an era where preventive health is such a focus, it is frustrating that this pharmacy will not be take these simple proactive steps. I have switched to Walgreens previously when we experienced these service issues with CVS and had a much better customer experience. Benefit changes this year require me to use CVS. I will be sharing this experience with our company benefits manager.